KnowledgeOwl
From ProWiki - Demo and Test Wiki
| KnowledgeOwl | |
|---|---|
| Developer | KnowledgeOwl LLC |
| Type | Knowledge base |
| Initial release | 2012 |
| Operating system | Web |
| Written in | PHP, JavaScript |
| License | Proprietary |
| Website | knowledgeowl.com |
| Contents | |
KnowledgeOwl is a dedicated knowledge base software platform for building customer-facing help centers and internal documentation portals.
Key Features
- WYSIWYG and HTML editor with customizable article templates
- Contextual help widget for embedding search in web applications
- Smart glossary for automatic term highlighting and definition popups
- Role-based access for internal-only content
- Custom domain and full CSS/branding control
- PDF export of entire knowledge bases
- Reader feedback and article ratings
Enterprise Use
KnowledgeOwl is used by product, support, and technical writing teams to maintain customer-facing documentation. Its contextual help widget integrates directly into web applications to provide in-app help without redirecting users to an external site. It is favored by teams who need precise control over the appearance and structure of their documentation.
Tips
- Use the glossary feature to automatically define technical terms throughout your documentation.
- Set up the contextual help widget in your application to surface relevant articles based on the current page.
- Use reader feedback and ratings to prioritize documentation improvements.
