Helpjuice
From ProWiki - Demo and Test Wiki
| Helpjuice | |
|---|---|
| Developer | Helpjuice Inc. |
| Type | Knowledge base |
| Initial release | 2011 |
| Operating system | Web |
| Written in | Ruby on Rails, JavaScript |
| License | Proprietary |
| Website | helpjuice.com |
| Contents | |
Helpjuice is a knowledge base platform designed for creating and maintaining internal and external documentation with a strong emphasis on search and analytics.
Key Features
- Powerful full-text search with customizable results ranking
- Collaborative editing with comments and suggestions
- Detailed analytics on article views, searches, and user engagement
- Custom branding and white-labeling
- Multi-language support
- Integration with Slack, Salesforce, Zendesk, and Microsoft Teams
Enterprise Use
Helpjuice is used by support, HR, and operations teams to build searchable knowledge bases. Its analytics are particularly strong, providing insights into which articles are helpful and where users are struggling to find information. It is available as a cloud-hosted solution with enterprise SSO and dedicated onboarding.
Tips
- Use the search analytics to continuously improve article titles and content based on actual user search terms.
- Review low-rated articles regularly and update or restructure them.
- Use the multi-language feature to serve multilingual teams or international customers from a single knowledge base.
