Document360
From ProWiki - Demo and Test Wiki
| Document360 | |
|---|---|
| Developer | Kovai.co |
| Type | Knowledge base |
| Initial release | 2017 |
| Operating system | Web |
| Written in | .NET, JavaScript |
| License | Proprietary |
| Website | document360.com |
| Contents | |
Document360 is a dedicated knowledge base platform for creating self-service documentation portals, used for both internal knowledge bases and customer-facing help centers.
Key Features
- Markdown and WYSIWYG editor with version history
- Category manager for hierarchical documentation structure
- Public and private knowledge base modes
- AI-powered search and article suggestions
- Analytics on article performance and failed searches
- Integration with Zendesk, Freshdesk, Intercom, and Slack
- Custom domain and branding for customer-facing portals
Enterprise Use
Document360 is used by product and support teams to maintain structured documentation for end users, internal staff, or API consumers. Its dual-mode (public + private) capability makes it suitable for organizations that need both a customer help center and an internal knowledge base on the same platform. Enterprise plans include SSO, IP restrictions, and audit logs.
Tips
- Use the failed search analytics to identify documentation gaps and prioritize new articles.
- Maintain a consistent heading structure across articles to improve readability and search ranking.
- Use article templates to ensure a uniform structure across all documentation.
