Guru
From ProWiki - Demo and Test Wiki
| Guru | |
|---|---|
| Developer | Guru Technologies Inc. |
| Type | Knowledge management |
| Initial release | 2015 |
| Operating system | Web, iOS, Android |
| Written in | JavaScript, React |
| License | Proprietary |
| Website | getguru.com |
| Contents | |
Guru is a knowledge management platform focused on delivering verified, role-based knowledge to employees in the flow of work, particularly in customer-facing teams.
Key Features
- Cards with verification dates and designated expert owners
- Browser extension for accessing knowledge without switching tools
- Integration with Slack, Microsoft Teams, Salesforce, and Zendesk
- AI-powered search and suggested content
- Collections and boards for organizing knowledge by team or topic
- Analytics on card views, searches, and knowledge gaps
Enterprise Use
Guru is especially popular in sales, customer support, and customer success teams where quick access to accurate, up-to-date information is critical. The verification model ensures that information has been reviewed recently, reducing the risk of agents working from outdated content. Enterprise plans add SSO, advanced analytics, and compliance features.
Tips
- Set short verification intervals for fast-changing content like pricing and product features.
- Use the browser extension to surface relevant cards while working in CRM or support tools.
- Review analytics regularly to identify frequently searched topics not yet covered.
