Tettra
From ProWiki - Demo and Test Wiki
| Tettra | |
|---|---|
| Developer | Tettra Inc. |
| Type | Knowledge management |
| Initial release | 2016 |
| Operating system | Web, iOS, Android |
| Written in | Ruby, JavaScript |
| License | Proprietary |
| Website | tettra.com |
| Contents | |
Tettra is a knowledge management platform designed specifically for internal company wikis, with a focus on answering employee questions and reducing repetitive communication.
Key Features
- Q&A workflow for capturing and answering recurring questions
- Integration with Slack for answering questions directly in chat
- Page verification to mark content as up-to-date
- Content suggestions based on unanswered Slack questions
- Templates for policies, processes, and onboarding
- Roles for content owners and subject matter experts
Enterprise Use
Tettra is used by HR, operations, and customer success teams to document policies, processes, and FAQs. Its Slack integration allows team members to search the knowledge base without leaving their chat tool. The verification workflow helps maintain content quality by prompting owners to confirm pages are current.
Tips
- Assign content owners to every page to ensure accountability for keeping information current.
- Use the Q&A feature to capture questions that reveal gaps in your documentation.
- Connect Tettra to Slack to make the knowledge base accessible where teams already work.
