ServiceNow
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| ServiceNow | |
|---|---|
| Developer | ServiceNow Inc. |
| Type | ITSM / Enterprise platform |
| Initial release | 2004 |
| Operating system | Web (SaaS) |
| Written in | JavaScript, Java |
| License | Proprietary |
| Website | servicenow.com |
| Contents | |
ServiceNow is an enterprise cloud platform for IT service management (ITSM), IT operations management (ITOM), and business process automation.
Key Features
- Incident, problem, and change management (ITSM)
- Service catalog and request management
- Configuration Management Database (CMDB)
- IT asset management
- HR and facilities service delivery
- Low-code application development platform (App Engine)
Enterprise Use
ServiceNow is deployed in large enterprises as the central ITSM platform. IT help desks use it to manage incidents and service requests. Change Advisory Boards (CABs) use the change management module to review and approve changes. The CMDB provides a centralized inventory of all IT assets and their relationships.
Tips
- Keep the CMDB accurate — an inaccurate CMDB undermines incident and change management.
- Use the service catalog to standardize and automate common IT requests.
- Define SLA targets and monitor them using built-in SLA dashboards.
